Orders are sent within three working days of receipt of cleared payment, subject to stock availability. If you need it faster we'll do our best to accommodate you, so please don't hesitate to get in touch. Please note that some products are printed/made to order and therefore can take longer. This will be stated on the product page. Smaller orders are sent with Royal Mail and a signature may be required. Larger orders are sent with a courier and a signature will be required. Postage costs vary depending on the product and are specified during the checkout process.
Cushions going to non UK addresses are sent without the cushion pad - you will receive the cover/s only. Non UK orders are sent with Royal Mail (Airsure or International Signed For) and a signature will be required. What currency are your prices?
All prices are in Pounds Sterling (£) and all orders will be processed through PayPal in Pounds Sterling (£). How are the prints packaged? Standard prints are rolled and sent in durable cardboard postal tubes. A4 and smaller prints are sent in card backed envelopes. Can I collect my order or view before buying? Yes, viewings can be arranged. Please contact Bianca on 07799 737 317 or firstname.lastname@example.org to arrange a mutually convenient time. The studio is based in North London. Can I pay by cheque? Yes, but please be aware that your order won't be processed until the funds are cleared, so allow another week on top of normal delivery times. Please email or phone for details. When will I receive my order? You will be notified if there is a delay in sending your order. If an item is out of stock, you'll be notified within 48 hours of ordering and you can then decide to wait if you would like to wait, change, or cancel your order. Some products are printed/made to order and the delivery times vary. This will be stated on the individual product pages. Guidelines are as follows for delivery times once your order has been dispatched; Royal Mail 1st Class - next working day (not guaranteed). Royal Mail Airsure/International Signed For - within 5 working days (not guaranteed). What if my order arrives damaged? Please email us withing 48 hours of receiving a damaged print and we will be happy to replace it. You will need to keep the damaged print and all packaging as this may be required for an insurance claim.